ers can drive better outcomes because of
the availability of cross-sectional information that moves through all applications.
Evaluating the System
When looking for a single vendor solution for your physical damage workflow,
the following requirements can be used
to assist in your assessment:
E Does the system provide the ability to
communicate and connect easily with
E Are common messaging, collaboration,
and alert capabilities used?
ECan communication and traceability
occur for any claim artifact?
E Do all modules use a similar user interface and labels?
E Is there one common method for deployment, delivery, and licensing?
E Can a user access the most critical parts
of the application even when in a disconnected state?
EAre multiple workflow types accommodated?
E Can an insurer make workflow changes
without intervention from the platform
E Does the system provide configurable
Common Data Warehouse and Reporting
E Does the system integrate enough parties and processes that the insurer can
obtain a complete picture of claims performance?
E Does the reporting capability allow for
performance analysis across different
By using the above criteria to evaluate a
single vendor system, claims managers can
realize the benefits of faster cycle times and
smoother workflow that data sharing and
seamless communications can provide. K
Paul Rosenstein is vice president of claims
solutions at Mitchell International. He
holds an MBA from MIT and a BA from
Harvard. For more information, e-mail him