I recently learned a valuable lesson. Do not, under any circumstances, Google “chaos theory,” especially at 2 a.m. Aside from the PropertyCasualty360.com blog spot, I generally refrain from sharing per- sonal musings or perusing those of others. Who has time to read that hodgepodge, let alone
comment on said hodgepodge? Well, apparently I do.
While entering some last-minute revisions in the wee hours of the morning, I came across a blog
post that charged that “humanity has failed the test of life” and “begs to be destroyed.” Uh, someone
has a penchant for the dramatic. Surprisingly, the author did not list the multitude of embarrassing
Pitting fable against rationality, the diatribe even-
tually petered out—or I lost consciousness; it is hard
to say now—but not before the author had accused
us of a lack of reverence for “the awesome power
of Mother Nature,” failing to plan or predict with
absolute certainty the path and timing of any given
calamity. He even blamed those zany scientists for
arrogance in their “clever technology” and ideas. At
one point, I remember wondering if I had stumbled upon the website of a conspiracy theorist, but was
thrown off by scant statistics attributed to Bloomberg News.
The tenets, or low lights, of this argument are somewhat inconsequential, even if they do hint at an
interesting philosophical conundrum. The deluge of uncertainties in life are already scary and infuriating. Now cue eerie, horrific visions of mangled landscapes—or more specifically, those of the 2011
natural disasters and grave realities in dealing with their aftermath.
On a personal note, I have found few certainties in this existence, other than the minute you
walk away from your desk or need to accomplish a task, at least two people will either call or email.
Oh, and that I am destined to run into an ex-beau every few years while wearing sweatpants and a
scrunchie. I also believe that, despite economic perturbations, insurance remains a necessity and a
truth I believe in.
Clearly this blogger knows nothing about the weather or this noble profession. I dare say he knows
little of the world in general. If anyone is capable of restoring order to chaos, aside from mathematicians and economists, it is most certainly claims adjusters and their brethren.
So, the Earth is hurling toward a massive lurch. Let’s learn how to resolve all of those claims before the global implosion. Crawford & Company CEO Jeff Bowman has some glorious insights that
begin on pg. 22. You can also read more of Bowman’s insights about strategic loss management and
crafting a “tone at the top” that motivates and inspires your own team in the upcoming February
issue. Until then, take care.
reminds us of
and so, too, does
helping those in
“We’re terrible animals.
i think that the Earth’s
immune system is trying
to get rid of us, as well
–Kurt Vonnegut, on humans
Is your predictive analytics
arsenal robust enough?
Read how to employ data
best practices to optimize
the claims handling process,
beginning on page 26.
Christina Bramlet, Editor in Chief