CONTENTS
February
2012

Volume 60 . Number 2

PropertyCasualty360.com

24

14

FEATURES
20 Social Media Sleuthing

By James Ruotolo, principal, insurance fraud solutions, SAS

Proceeding with Caution in the New Frontier

24
COLUMNS

Claim Queue

14 Never By Accident

By David D. Thamann, CPCU, ARM

The Big Reveal of ‘Private’
Social Media Data
By Kevin M. Blake, Esq., managing attorney, Bennett,
Bricklin & Saltzburg, LLC
Must Opposing Parties Be Compelled to Provide Access?

Risk Management

18 Selling Broker Relationships to
Upper Management

By Kevin Quinley, CPCU Iconoclast

HIGHLIGHTS
8 Speaking of: Education-Driven
Business Results
37 Claims Technology Showcase
27

Digging Deep:
Fracking Litigation Trends
By John F. Mullen, attorney, Nelson Levine de Luca &
Horst and Kim Hollaender, attorney, Nelson Levine de
Luca & Horst
Insurance Coverage and Liability

32

Growing Knowledge
Managers With BI
By Ericka Billue, senior solutions product
representative, iPartners
Harness Data to Transform Claims and Business Outcomes