Claims - February 2012

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Claims News on PropertyCasualty360.com

Volume 60 . Number 2

PropertyCasualty360.com

[Auto]
The Problem with Tired Tires

By Gregory J. Quan, managing engineer, Peter R. Thom and Associates Inc.

Aging tires can hide their decrepitude rather well but nevertheless pose obvious safety concerns. Here, we explore the role of forensics in helping adjusters determine if tire wear either caused or contributed to a given accident.

Cars Have Changed; Why Haven’t Total-Loss regulations? By Greg Horn, vice president of industry relations, Mitchell International The vehicles we drive today have become amazingly more complex over the last decade—and total-loss regulations need to catch up.

[Education & Training]
16 resolutions for Claims Professionals

By Kevin Quinley, CPCU

Are you satisfied with your current path to growth? If not, then what specific steps will you take to change your trajectory? The Claims Coach discusses how to expand skills and knowledge to reach your goals in 2012.

insurers Could use reputational risk Officers

By Sam J. Friedman, insurance leader, Deloitte Research

Would reputational risk be more effectively addressed if insurers appointed individuals within their companies to directly manage exposures?

[Technology]
Opinion: improving Claims Processes, adding revenue

By Jamie Gladman, senior partner and cofounder, MyContentsClaims Claims can represent a point of contention between insurers and loyal customers, but optimizing processes can make all the difference. Learn how to improve policyholder retention and boost revenue.

AD INDEX

This index is published as an additional service to Claims readers. The publisher does not assume any liability for errors or omissions.

NaMe CONTaCT PaGe NaMe CONTaCT PaGe

Accurence. . . . . . . . . . . . . . . . . . . . . accurence.com/claims . . . . . . . . 34

ACE....................... AmericasClaimsEvent.com ........ 36

AEI .............................. aeiclaimslaw.com........ 30

Brothers . . . . . . . . . . . . . . . . . . brothermobilesolutions.com . . . . . . . . 48

ComSearch...................800-966-7334 ext. 3327 ........ 28

Crawford............................. 800-690-0174 ......... 5

CRDN ............................... 800-963-2736 ........ 29

Disaster Kleenup International . . . . . . . . . . . 888-735-0800 . . . . . . . . 15

Donan Engineering........................ donan.com ........ 33

EagleView .......................... eagleview.com........ 13

EBERL.................................. eberls.com ........ 23

Haag................................ 800-527-0168........ 35

Insurance Auto Auctions . . . . . . . . . . . . iaai-advantage.com . . . . . . . . 47

PC360...................... PropertyCasualty360.com ........ 26

Policy Find Insurance................... policyfind.com ........ 19

ProNet Group......................... 800-216-7268 ......... 7

Rimkus Consulting Group. . . . . . . . . . . . . . . . 800-580-3228 . . . . . . . . . 2

Salvage Sale ....................... salvagesale.com........ 11

Segal McCambridge ................... 312-645-7909........ 31

Sprint ............................... 800-777-4681 ........ 17

K Editorial

Christina bramlet, Editor in Chief, (859) 692-2325 Melissa Stewart, Assistant Editor, (859) 692-2317 e-mail: claims_editor@sbmedia.com

K Contributing Editors

Ken brownlee, CPCU, ARM

Charles C. roberts Jr, PhD, PE

Kevin Quinley, CPCU

K Editorial Advisory Board Joseph a. Gerber, Cozen O’Connor Patrick Harmon, IMACC James r. Jones, Katie School of Insurance and Financial Services, Illinois State University Thomas Mallin, Property Loss Research Bureau Charles J. reilly, Jr., Edward R. Reilly & Co. David rioux, CIFI, Vice President & Manager, Corporate Security, Erie Insurance Kathleen J. robison, CPCU, K.Robi & Associates, LLC

K Publisher

andy rowe, (603) 341-3642, arowe@sbmedia.com

Christopher W. Luke, P&C Group Publisher bryant rousseau, P&C Group Editorial Director rob Flaherty, Group Technology Director

K Advertising Sales

andy rowe, Publisher, (603) 341-3642, arowe@sbmedia.com Jeremy Campbell, Regional Sales Manager, (800) 544-0622 ext. 2209, jcampbell@sbmedia.com

Sheila Hyland, Advertising Business Manager, (800) 544-0622 Julie Kenney, Advertising Coordinator, (800) 544-0622

K Marketing

andrea Shin, Group Marketing Director Heather burns, Marketing Manager

K Design & Production

Lorrie royse, Art Director

Georgia barry, Director of Production

Steve Johnston, Director of Manufacturing

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