They then express astonishment that
their firms are not showing any improvement in the audit process. In order to achieve the ultimate goals of the
audit process, that is to change behavior
so it is aligned with your organization’s
general, legal, and efficiency goals, firms
must be audited in a consistent and systemic manner.
Measuring the Team’s
Initially, a good LAT and accompany-
ing process will yield findings heavy on
non-compliance and of questionable val-
ue of the files it audits. “It’s not enough
to do your best; you must know what to
do, then do your best.”
2 Stated another
way, “Management by objectives works if
you know the objectives.”
3 Once you fig-
ured out the correct objectives, (i.e. you
know what to do), you must then create
the appropriate metrics. As the oft stated
truism provides, “What get’s measured,
4 This is to be expected as it is
human nature to conduct their business
in a manner consistent with what is being
measured. However, assuming a homoge-
neous portfolio of legal cases, the scores
should level off after the third year.
Domenick C. DiCicco Jr., J.D., M.B.a.
C.M.a.P., is head of legal strategy at
aIg. He may be reached at Domenick.
1 Lead by example W. edwards Deming
2 Peter Drucker
3 W. edward Deming, Peter Drucker, John
4 e. Jones.