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Volume 60 . Number 11

PropertyCasualty360.com

Have you visited the Claims Channel Lately? Our blog spot features commentary by leading industry experts. Here’s a peek at some of the posts we’ve recently added.

ORSA Feedback Pilot Project Lands With Little Turbulence

By Denise Tessier, senior regulatory consultant for Insurance Compliance Solutions, enterprise Risk Management and the Consulting Practice at Wolters Kluwer Financial Services

For this pilot project, more than a dozen undisclosed insurers and groups
voluntarily submitted a sample of their ORSA Summary Report for regulatory
review under a confidentiality agreement. The reports were delivered to the
NAIC early in the summer, and were recently reviewed by the committee over
two days. Regulators went through each report one by one for comment and criticism, both to
provide feedback to the individual companies submitting the reports, and to address potential
wording and substantive issues with the Manual itself.

Small-Business Consumers Need to See the Light About Claims Process

By Sam J. Friedman, insurance research leader at Deloitte’s Center for Financial Services in New York

If processing a claim is indeed the moment of truth in an insurer’s relationship with customers, why are small-business consumers apparently being kept in the dark when it comes to how a loss will be handled?

How Close Are We To Casting Presidential Election Ballots on the Internet?

By Robert Regis Hyle, editor, Tech Decisions magazine, PropertyCasualty360.com

The presidential election is the most important event of the year, but I think
we’re all getting tired of the campaigning, especially if, like me, you live in the
Greater Cincinnati area. Ohio is apparently no longer the Buckeye State, but
rather the Battleground State. In planning my visit to the polls, I wonder when
polling places are going to become electronic.

K Editorial Christina Bramlet, editor in Chief, (859) 692-2325 E-mail: claims_editor@sbmedia.com

K Contributing Editors Ken Brownlee, CPCU, aRM Charles C. Roberts Jr, PhD, Pe

K Editorial Advisory Board Joseph A. Gerber, Cozen O’Connor Patrick Harmon, IMaCC James R. Jones, Katie School of Insurance and Financial Services, Illinois State University Thomas Mallin, Property Loss Research Bureau Charles J. Reilly, Jr., edward R. Reilly & Co. Kathleen J. Robison, CPCU, K.Robi & associates, LLC

K Publisher James Daggett, (631) 775-0440, jdaggett@sbmedia.com

Christopher W. Luke, P&C group Publisher Bryant Rousseau, P&C group editorial Director

K Advertising Sales James Daggett, Publisher, (631) 775-0440, jdaggett@sbmedia.com Jeremy Campbell, Regional Sales Manager, (800) 544-0622 ext. 2209, jcampbell@sbmedia.com

Teresa Barron, advertising Business Manager, (800) 544-0622 Julie Kenney, advertising Coordinator, (800) 544-0622 ext. 2159

K Marketing Lynn M. Kruetzkamp, Director of audience Marketing Heather Burns, Marketing Manager

K Design & Production Lorrie Royse, art Director Steve Johnston, Director of Manufacturing

Published by The National Underwriter Company 5081 Olympic Blvd., erlanger KY 41018-3164 (859) 692-2100, Fax (859) 692-2246

BUSINESS MEDIA

AD INDEX

This index is published as an additional service to Claims readers. The publisher does not assume any liability for errors or omissions.

NAME CONTACT PAGE NAME CONTACT PAGE

Audatex ................................ audanet.us........ 13

BluSky............................... GoBluSky.com ........ 17

CCC. . . . . . . PropertyCasualty.com/CCCInformationServices . . . . . . . . 19

Crawford.............................800-690-0174 ......... 5

CRDN .................................. CRDN.com ........ 30

DKI .................................888-735-0800 ........ 15

Donan Engineering....................... donan.com........ 47

EagleView Technologies . . . . . . . . . . . . . . . eagleview.com . . . . . . . . 38

Inpoint ................................... inpoint.com......... 34

Insurance Auto Auctions . . . . . . . . . . . . . IAA-Auctions.com . . . . . . . . 41

Manheim ............................866-Manheim ........ 11

Norhtern Adjusters ........................ nadj.com........ 10

Pilot .................................. pilotcat.com........ 48

ProNet Group, Inc. ................... pronetgroup.com ......... 7

Quest ............................... 800-541-2593 ........ 20

Rimkus Consulting Group................... rimkus.com ......... 2

Storm Guard. . . . . . . . . . . . . . . . . stormguardfranchise.com . . . . . . . . 29

The Institutes....................... TheInstitutes.org ........ 27

Weller Salvage. . . . . . . . . . . . . . . . . . . . WellerSalvage.com . . . . . . . . 37

Wright Express. . . . . . . . . . . . . . wrightexpress.com/claims . . . . . . . . 16

Xactware . . . . . . . . . . . . . . . XactwareUserConference.com . . . . . . . . 40

STEVE WEITZNER, Chief executive Officer

ADAM MARDER, executive Vice President/CFO

BRIAN MAGNOTTA, Chief Information Officer

PETER WESTERMAN, Chief audience Officer

JOHN WHELAN, executive Vice President, Media Division

JAMES E. GREEN, Vice President, Content

ROB FLAHERTY, Director Of Digital Products

STEVE GRANDE, Senior Vice President, Manufacturing & Operations

4  NOVEMBER 2012 Claims Magazine PropertyCasualty360.com CLaIMS (ISSN 0895-7991) is published monthly by The National Underwriter Co. at 5081 Olympic Blvd., erlanger, K Y 41018-3164. Periodicals postage paid at Covington, K Y and additional mailing offices.

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