PLRB Conference Preview
Moon, Sr. Claims Perfomance Manager,
Lloyd’s of London, London, UK; and Hans
Mederer, Senior Vice President, XL Group,
Is the session intended primarily for
professionals at larger carriers, or is this
useful for those at smaller ones?
Our intention is to highlight the issues
and challenges around handling claims
on the global stage; the learnings from
these will hopefully provide insights that
can be adapted as part of best practise at
every level from regional/national carrier to the worldwide insurer.
In particular, the introduction to the
Lloyd’s market and how claims are handled
at Lloyd’s will be very useful both for those
at larger carriers looking to understand the
international landscape, and for smaller
firms looking to broaden their horizons.
What are some crucial elements of
global claims programs that you plan to
How pre-planning is a vital component in making global claims programs
work and what are the key drivers in making sure Insurers and Reinsurers keep their
promises on global risk solutions.
The role of global markets like Lloyd’s
in placements – the experience and
knowledge the Lloyd’s market holds that
means complex programs can be accommodated. Insureds can use the expertise
of an insurer like the Lloyd’s market.
What are some common challenges
or impediments insurers typically en-
Global programs are complex and
have many moving parts. Globalization
means major events can impact insureds
in a variety of ways and locations – an
example would be the CBI from Japan or
You need to understand the differences
in culture that can have a real impact in
international claims handling – terminology and behavior in one territory can
mean a completely different thing in another – both positively and negatively.
Claims professionals need to be sensitive to this. The importance of global data
and how it is used.
Tell us more about the case studies
you’ll be sharing.
The case studies and experiences of
the last 3 years of major catastrophe
losses will be very interesting for participants as it provides contemporary and
situational know-how to the PLRB. We
(the presenters) have all on the ground
experience in locations like Thailand
and Chile in the aftermath, and can
bring some real colour to the themes and
layers of influence that have an impact
on the way international claims from
major events develop.