been asked by Clark Boardman to get an
assistant who could use a word processer,
as Pat was apparently sending in updates
to his textbooks typed on note paper and
the backs of envelopes. Pat wanted me
to take over his three textbooks, if Clark
Boardman would approve, as I was not
an attorney (and they were a law text
I met with Pat’s editor in Rochester, and
a contract was arranged. The first job was
a new edition (the fourth) of Checklists.
(The 9th Edition was published last year,
and is also on Westlaw.) The other two
texts, one in two volumes, the other in a
single volume, both updated once or twice
a year, were to be rewritten, with “
Casualty Insurance Claims,” 4th Ed. becoming
three volumes updated twice a year and
“Excess Liability,” 4th Ed. two volumes,
renamed Excess Liability, Rights and Duties of Commercial Risk Insureds and Insurers, updated annually. With the Claims
column, the CPCU Claims Quarterly, the
Crawford Risk Review and my 7 a.m. to 6
p.m. but always on call Corporate Risk &
Claims Department responsibilities I was
driving in the driveway to meet myself
driving out the driveway. Somehow, in the
middle of all that, I managed to sing in an
opera at Carnegie Hall and run a homeless shelter once a week.
Thank goodness for a word processor
and the Internet! The risk management
job took me around the world, as Crawford had expanded internationally, and
we purchased insurance at Lloyd’s. This
gave me a love of insurance history. In
1984 the CPCU held joint seminars with
the People’s Insurance Company of China, and we participated in that venture.
But always, claims and insurance coverage issues remained my first love.
The Iconoclast’s goal of making the
claims vocation a recognized profession
remains only partially completed. The Insurance Institute of America recently acquired the property certification program
from Crawford’s KMC on Demand, and
that is a wonderful step in a professional
direction. The CPCU Claims Section is another way for claims professionals to have
professional recognition. And a subscription to Claims Magazine remains the best
way for an adjuster to maintain up-to-date
information on his or her chosen vocation.
It’s hard to believe that 60 years of this
publication have passed. I didn’t keep in
touch with Merle or Bill. Phil passed away,
as has Pat, but I still correspond with Dave,
Kevin and Ken, and I hear that Don is back
at the FC&S Bulletins. The friends I’ve
made with National Underwriter Co. over
the years, Diana Reitz, Christina Bramlet,
Phil Gusman, David Thamann and others have been invaluable resources in an
Insurance was around before the Greek
or Roman Empires. Medieval insurance
guilds operated in Europe, and the first
claim I ever settled was for the Philadelphia Contributionship, founded by Ben
Franklin in 1752. I have one of their original firemarks in my office. Many may look
at claim adjusting as a dead end, but it is
anything but that—it is as necessary in
the world as any other profession. Thank
goodness there is a Claims Magazine.
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