problem is that just one missed time limit
demand or bad faith allegation can result
in a nightmare claim or expensive litigation that costs an insurer millions in damages and can destroy its reputation.
By transforming the contents of the
scanned document into textual data
that can be logged, analyzed, recorded
and reported on, insurers can create a
detailed look into what correspondence
they receive on a daily basis. This timely,
accurate analysis of data will include the
type of document, the date it was re-
ceived, the correct corresponding claim
number, the claims handler, and a dead-
line for response.
The Perfect Match
EagleView® Technologies and Pictometry International® have merged to bring
you an unprecedented suite of technology solutions. With our ;eet of over
70 aircraft and a library of more than 210 million of the industry’s highest
resolution aerial images, we are delivering the most accurate roof and wall
reports available in the areas where you need them most. This combination
empowers insurance professionals to deliver precise estimates without con;ict
while closing claims faster for increased customer satisfaction.
©2013 EagleView Technologies, Inc.; ©2013 Pictometry® is a registered trademark of Pictometry International Corp.
To learn more call 866-447-3741, or visit
www.eagleview.com or www.pictometry.com.
be answered. Venue specific time frames
can be built into the solution to generate
accurate due dates as well. Ignored time
limit demands and unanswered suits
resulting in potential defaults will be a
thing of the past.
In addition to using this information
for tracking, an insurer can also identify
trends within a department for training
initiatives and performance management
issues. For example, is one specific unit
experiencing issues in identifying bad
faith letters, or is one individual driving
your default situations? These instances
can be identified by drilling down into
the data helping insurers can avoid these
situations through early detection and
identifying core problems to be corrected. By proactively managing this process,
the number of claims that are placed in
an adverse position due to an untimely
response can be minimized and the performance of your claims personnel can
The amount of information contained
in scanned documents is staggering when
you consider how much mail is received
by insurance companies on a daily basis.
By enhancing your CMS to automate the
analysis of this information, you can gain
unprecedented insight while helping your
company avoid situations that damage
their bottom line and reputation.
Regardless of size or available resources,
there is no need for claims departments
to work with a less-than-optimal CMS.
In fact, adding capabilities to an existing
system can deliver greater value—often
in 90 days or less—without the expense
and disruption of implementing an entirely new system. By enabling insurers
to leverage all the data at their fingertips,
solutions for data quality and analysis can
help extend the life of a claims management system, eliminate the need for a
multi-million dollar replacement, and improve the overall claims process—driving
results directly to the bottom line.
Michael Chochrek is
principal consultant at
Software. For more
26 JUNE 2013 60th Anniversary Claims Magazine PropertyCasualty360.com