Last year we witnessed a particularly brutal hurricane sea- son — specifically multiple hurricanes that caused some of the highest amounts of property damage on record. Six of these 2017 storms were Category 3 hurricanes or
higher, and caused more than $200 billion dollars in damage.
Hurricanes Harvey, Irma and Maria swept through Texas,
Puerto Rico, and the U.S. Virgin Islands, reaching speeds up to
155 mph and claiming the lives of more than 100 persons in the
process. The storms also destroyed an immense amount of property, resulting in extensive damage to businesses, schools and
A recent survey conducted by J.D. Power, suggests that hurricanes Harvey and Irma alone created major challenges for business and consumers in Texas and Florida. The survey concludes:
Hurricanes Harvey and Irma presented a unique opportunity
for service providers to prove their worth when providing customer service during a time of distress for customers.
Across the board, service providers and utility providers received a mixture of praise and criticism.
In summary, home insurance providers scored significantly
higher marks than auto insurance providers — both of which
received ‘better’ praise than cable companies.
As J.D Power’s survey infers — insurers not only stepped up
when policyholders needed them most, they likely had to scale
up in a number of ways, two of the most important being customer service and increasing overall manpower.
Insurers respond to multiple disasters
After the 2017 Atlantic hurricane season, it is safe to say
that insurers undoubtedly learned many valuable lessons, as
did those in related industries. There were numerous insurance providers, adjusters and restoration companies on the
ground, assessing damage and assisting with cleaning and
Jarrod Murrieta, head of claims catastrophe response for
Farmers Insurance says they learned three key lessons from the
2017 Atlantic hurricane season. The first is making sure to vet
and pre-test your supply chain.
BY MOSHE BEAUFORD
PICKING UP THE PIECES
AFTER THE STORMS