16 Thou Shalt Not Slander
By Susan Massmann, CPCU
18 On-the-Job Healing: Easing Injured
Employees Back to Recovery
By James W. Gow, Jr.
20 Under Water: Pipe Failure &
Electric Current-related Corrosion
By Charles C. Roberts, Jr., Ph.D., P.E.
38 Is it Time to go Back to Basics?
By Ken Brownlee, CPCU
6.......... Editor’s Note
8.......... National Report
12........ Reporter’s Notebook
14........ And the Verdict Is…
Caution: Talent Gap Ahead
By Patricia L. Harman, Claims Magazine
The impending talent gap will transform the insurance industry,
but not without some challenges
27 How to Manage Four Risk Exposures
for Commercial Entities
By Jamie Glanz, Assurance
Service providers for malls, hospitals and other entities
face unique risks that must be carefully managed
30 Halting the Brain Drain: Can Insurance
Protect its Intellectual Legacy?
By John Mountford, Adsensa
As senior claims professionals leave the industry,
they’re taking decades of experience with them
32 Going Across the Border?
By Liz R. Scott, Ph.D., Organizational Solutions, Inc.
A look at how to manage Workers’ Compensation
claims in Canada
35 3 Keys to a Successful Workers’
Compensation Fraud Investigation
By Stacey Golden, Keenan
Worker’s Compensation fraud accounts for
approximately 25 percent of the fraud perpetrated