Today’s insurers aren’t often recognized for the hours spent developing solutions that improve the claims process. When you do create such a solution, it is more
than likely a game-changer and may contribute
to increased policyholder satisfaction.
Claims Magazine created The Trailblazer
Award to acknowledge such technological
advancements. The award recognizes insurance claims or carrier organizations
that make significant, progressive contributions to the claims industry through
products or innovations that effectively
improve the claims process for insurers
and policyholders alike.
Although it might sound like a huge
feat, California-based Generali Global
Assistance took on the challenge, succeeded, and is 2018’s Trailblazer Award
Recognizing the problem at hand
The leadership at Generali Global Assistance
understood that its claims submission process with
one of its largest partners needed to be updated. Generali’s partner, Justfly, received exponential growth in
Generali Travel Insurance sales.
As a result, the company witnessed a rise in claims
and higher-than-usual call volumes. These factors created a new set of stressors for claims adjusters. Generali
quickly realized that it was time to implement a plan
that reduced claims turnaround time, increased customer satisfaction and eliminated its backlog of claims.
Method behind the madness
Motivated primarily by customer satisfaction, Generali’s team began working on a solution to speed up the
BLAZING A TRAIL
BY MOSHE BEAUFORD