as evidence at trial later. Exercise keen
discretion in documenting each file.
5. Exercise creativity
The fith and final tip is an unusual one
— be creative. It sounds trite, but stop
and think. Each environmental claim is
unique and requires a custom-tailored
solution. For example, what is really motivating the person to make the claim?
Most people want someone to listen to
and care about them.
Think about the non-financial compo-
nents of the situation and use these to help
resolve a claim. In one case the firm was
successful in settling a contentious claim
only ater insisting that the client offer the
claimant a free dinner at the client’s res-
taurant! This small personal touch made
all the difference in getting the claimant
to accept the offer and saved tens of thou-
sands of dollars in additional expense.
Handling complex environmental claims
is difficult and stressful. Understanding
and accepting the multiple and simultaneously challenging aspects of these claims
is the key component in being successful.
The top environmental claims professionals are those who appreciate the complexity while focusing on the fundamentals:
understanding the coverage, investigating
the facts and using sound judgment to negotiate prompt and fair resolutions.
David M. Governo, J.D., (dgoverno@
governo.com) and Bryna Rosen Misiur,
J.D., ( email@example.com) have over 50
years of combined experience in advising
clients with environmental, toxic tort and
coverage issues. Governo Law Firm LLC
( www.governo.com) is an 18-attorney,
Boston-based firm with attorneys licensed
to practice in multiple states.
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Accident Support Services International Ltd. (ASSI) improves the FNOL process as police withdraw accident reporting services
• Complete, real-time customer service packages include reports, statements and photos for all parties
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Read More police departments have stopped taking accident reports at PropertyCasualty360.com
Learn how Canadian Auto Insurers have benefited from partnerships with ASSI for over 20 years!
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Learn more about ASSI at ACE
• Exhibit Booth 512
• Schedule a Private Meeting
Call Jane Ross 1-877-895-9111
Accident Support Services International Ltd.