11 7 Keys to Successful
By Chris Tidball & Sean Allen
12 What Really Caused that Claim?
By Hannah E. Smith, J.D.
14 When Details Matter,
Call in the Experts
By Simon Oddy
16 How AI will Impact the Future
By David Riggs & Laurie Kuhn
38 Adjuster Risk Management Tools –
By Ken Brownlee, CPCU
4 ......... Online
6.......... Editor’s Note
8.......... National Report
10........ Reporter’s Notebook
Leading claims executives share the risks they see for the
industry, discuss the impending talent gap and highlight the
opportunities they see going forward.
24 Success Stories
By Moshe Beauford, Cadenza Communications
Four leading female insurance experts discuss the challenges
they’ve faced, how the industry has changed and share their
predictions for the future.
28 Millennials: Swipe Right for
By Tony Cañas, The Jacobson Group
Attracting new workers to the insurance industry means
adapting the process and benefits to their current needs.
31 Environmental Impairment Risk
Continues to Rise
By Arthur Lu, Allianz Global Corporate & Specialty
Emerging risks are changing the types of coverage required to
mitigate the financial impact of an environmental incident.
34 Understanding Limitation
of Shipowners’ Liability
By Stephen F. White, Wright, Constable & Skeen
Under certain circumstances, a boat owner may limit its
liability following an accident on navigable waters.