miums,” said Alon Livshitz, CEO at Essence Intelligence.
Livshitz also says that GDPR creates
other specific issues for insurers, ones
that extend beyond social media. These
can create mostly technical and business challenges, although the impact will
likely be minimal.
Can insurers still access info?
The short answer is yes, but this largely
depends on the user’s privacy settings.
Let’s say an injured worker has privacy
settings engaged — there will undoubtedly
be some limitations. It does, however, still
benefit investigators to seek additional information. More frequently than not, injured workers are tagged in friends’ photos
that could be used to win a claim due to
their participation in a strenuous activity.
This does not exclude travel.
“There are various ways, tools, resources and methods that exist to search
for and find relevant social media content on unprotected or on publicly viewable websites. Or protected content can
be obtained by authorization from the
user; access and content provided by
persons who have access to the protected
content (Facebook friends, for example);
search warrant if from law enforcement;
or discovery in the course of civil discovery,” said Roy Mura, founder and managing member of Mura & Storm, PLLC.
The effects on insurers are only now starting to become clearer, and adjusting will be
difficult. The good news is, it will not be impossible to make the adjustment and find
workarounds to secure the information
needed to recover large sums of money.
At its core, GDPR is good and aimed
at protecting customer data. There are
fines associated with not following the
provisions of the regulation. The good
that comes out of its passing is increased
transparency and of course, higher standards of data security. This alone could
lead to a decrease in cybercrimes.
With its passing, GDPR has also forced
many insurers to examine how they will
comply both now and in the future. So-
cial media will change, and as it does, we
too must adapt.
Moshe Beauford (moshebeauford@
gmail.com) is a freelance journalist,
copywriter and blogger. Beauford’s
work has appeared in publications such
as Geek Time Israel, PasteMagazine,
Times of Israel, Property Casualty 360
ALL TYPES OF PROPERTY LOSSES SINCE 1962
RESIDENTIAL, COMMERCIAL AND CATASTROPHIC CLAIMS