PropertyCasualty360.com Claims Magazine JUNE 2015 27
er when will today’s trendiest gadget make
a significant impact on our industry?
Wearables are one of the hottest trends
sweeping the globe, and Google Inc.’s
wearable computing device, smartglasses,
are among the best known. Like their
name implies, Google Glass looks almost
like any other pair of glasses—but pack a
punch of technology in their right arm.
A tiny transparent screen peeks into the
peripheral view and lets wearers see text,
pictures and video streamed from the Web
or stored locally. A video camera and microphone allow Glass to covertly capture
the sights and sounds of the world around
us, while voice commands and head tracking sensors enable hands-free interactions.
All this technology comes at a price—
the Google Glass Explorer Edition
costs $1,500—a rather hefty price tag
for souped-up spectacles. But the steep
price did not deter die-hard techies from
wanting to flaunt the newest fad. After
its introduction, Google Glass rode the
crest of the wearable high-tech wave and
Google reportedly sold out within 24
Remember when the tools of the trade for adjusting insur- ance claims involved an instant camera, a voice recorder, a calculator and estimating sheets? In the days
before personal computers and e-mail,
when there were no mobile phones, if
you wanted to make a call you dropped a
dime into a pay phone, then hoped someone on the other end would pick up.
“Adjuster notes” were hand-written.
Changing reserves meant filling out a form
in triplicate and waiting days for process-
ing. There were no smartphones, Internet
connections or wearables. The most fu-
turistic things in our collective conscious-
ness were a time-traveling DeLorean and
reruns of The Jetsons.
Years passed and technology began to
evolve. In the early 1990s, the first PCs
made their way onto adjusters’ desks.
The Internet was born, dot coms were
booming and e-mail was everywhere. As
the ’90s faded into the millennium, laptops were the new norm and flip phones
evolved into smartphones, which became
smaller while the workloads became larger. Small, localized claims offices became
mega claim centers.
Today, technology continues to expand
at an exponential rate. It is not a question
of if something can be developed, but rath-
adjusters see the
future of claims
By Beau Sullivan and Christopher Tidball