Blink your eyes these days and it’s possible you could miss the latest echnological advances. It seems that almost daily there is a new and improved version of a technology or software program that just came
out the week before. For insurers, this means a dizzying array of products to track
and try at industry trade shows.
And then there are the apps — you know there’s one for just about any type
of activity you can imagine. Savvy insurers understand that technology, social
media, instant communication and applications are critical to reaching their
customers and potential clients. Many are partnering with technology companies
to deliver the information and level of service insureds expect 24/7. They don’t
necessarily want to talk to someone, but they do want to be able to search for
the answers to their questions online, get feedback and updates instantaneously,
and comparison shop all from their mobile device any time day or night.
While we can’t possibly highlight every new innovation available to the
industry (because there are so many and a newer version would probably be out
by the time this magazine hits your desk), we are trying to highlight some of the
new products that are critical to your business, will make your employees’ lives
better or are just plain cool to see. Some of them are featured here and more of
them will be highlighted on PropertyCasualty360.com in the coming weeks. Our
hope is that this overview will encourage you to seek more information on some
of these advances and incorporate them into your own workflows.
We’ve also launched a new column, “And the Verdict is…” based on
information from our ALM partner, VerdictSearch. It’s a recap of some of the
major cases from across the country and the outcomes — whether the case
went to the jury or was settled. Some should be considered a cautionary tale
of how not to handle a case and others will provide insight on settlements and
judgements that could have a direct impact on your pending claims.
Because VerdictSearch is a division of our parent company, ALM, they’re
offering Claims readers a special opportunity to see what information is available
through this service. Cases can be searched using more than 16 different
parameters. Go to http://verdictsearch.com/contact-form and enter CLMAG5A
in the comments field for your free trial. You’ll be amazed at what you can learn.
Wishing you a safe and risk free summer!
Patricia L. Harman,