3:00 pm - 3: 30 pm Networking & Refreshment Break in Exhibit Hall
3: 30 pm - 4: 15 pm BREAKOUT SESSIONS
Preventing Fraud after a Catastrophe: A Tech and Management Based Solution
Nowadays, the integration of technology into the management of a catastrophe claim response is paramount; incorporating mobile solutions is crucial as well.
In this session, discover new ways to enhance risk management, management of field adjustments, and prevent fraudulent claims.
WARREN FLAGG, Retired FBI Special Agent and Co-Founder, Flaggman Inc.
HENRY CONNOLLY, President, Wright National Flood Insurance Co.
The Changing Auto Claims Ecosystem
This panel discussion will touch on the changing world of claims, where excellence is no longer good enough. In 2015, the insured expectation extends well
beyond the flawless repair and rental replacement into human factors that include comfort with the process and people. The moment of truth is now the
moment of trust, which should not be breached. With that premise in mind we will look at the future and explore how technology, particularly within auto
claims, empowers claims professionals, improves communication with claimants, and helps us bridge the gap between now and then.
CHIP LACKEY, Senior Director, J.D. Power & Associates
PETER PEARSON, Global Sales Director, Safelite Solutions LLC
Key Ideas for Controlling Litigation Costs
It is no surprise that litigation in claims continues to be a costly undertaking. With the right management and focus, there is potential for huge savings in
money, time, and effort. In this informative session, learn best practices for controlling litigation costs and managing the litigators at your disposal.
4: 25 pm - 5: 10 pm BREAKOUT SESSIONS - CASE STUDY POWER HOUR
Case Study: Fighting Fraud The Smart Way
Insurance fraud leads to large financial losses, and can also have negative impacts on branding and consumer loyalty. As criminals become more sophisticated,
we must become more intelligent in fighting them. In this case study, learn new ways to win the fight and combat fraud in a smarter way.
Case Study: Disrupting the Norm and Revolutionizing Claims
While insurance has been mostly insulated from major disruptive forces to date, transformative business change and technological innovations in other
industries will change how insurers do business in the future. In this session, we’ll explore exciting cases that dissect how revolutionary changes in society and
business are affecting the process of service and claims handling, and what that means for claims down the road.
Case Study: Subrogation – Best Practices, Fresh Ideas
Subrogation has long been a critical to the loss adjustment process, but aggressive pursuit of subrogation is increasingly more important in the ever
changing insurance environment. How can we best educate claims professionals to think subrogation first? How can we educate customers to be partners in
subrogation? And how can you control costs to make certain that subrogation efforts make sense? What new areas should you be considering? Join us as we
review best practices and fresh ideas for subrogation.
SCOTT DOYEN, Partner, Doyen Sebesta LLP
OLIVIA MARTINEZ, National Account Manager, Paragon Subrogations Services, Inc.
ALAN YACOUBIAN, Partner, Johnson, Yacoubian & Paysse
5: 10 pm - 6: 45 pm Networking Cocktail Reception in the Exhibit Hall
DAY 3 | JUNE 19TH
8:00 am - 9:00 am Networking Breakfast
9:00 am - 9: 45 am Leadership Concepts for Claims Leaders
Who makes the best insurance professionals? People who are analytical, or people who are creative? People who like change, or people
who don’t? What are the keys to a culture change? What is the best way to pick a team to manage change? How do we know when the
change has stuck? How do we inspire employees to improve? Is leading by example the best way, or is there one step better? What makes
an exceptional performer? Based on concepts he developed from his books “The Eight Characteristics of the Awesome Employee and
“Attitude, Ability and the 80/20 Rule,” Carl Van, ITP, answers these questions.
CARL VAN, President and Chief Executive Officer, International Insurance Institute, Inc.
9: 45 am - 10: 35 am Finding the Right Balance: Combining Analytical Insights with Sound Decision Making
Even in an era where data is everything, having good judgment is as important as ever. Simply put, the ability to make sounds decisions
represents the human element that computers will never be able to replace. In this session, hear from data and innovation leaders about
the importance of using analytical insights to support intelligent and effective business decision making.
STEPHANIE BEHNKE, Director, Claims Innovation, Mercury Insurance Group
TRACY SPADOLA, Vice President of Business Development, Insurance Data Management Association (IDMA)
10: 35 am - 10: 55 am Networking & Refreshment Break
10: 55 am - 11: 40 am Case Study: Change Management in Claims Transformation – One Carrier’s Journey
Improving the likelihood of success for major transformational programs is critical for all transformation leaders. The leader’s time is typically
spent managing project, scope, budget, and team resources. These are important activities, however one of the enablers of program
success is a proactive and robust change management program. When leaders understand the importance of change management,
the result will be a higher chance of program success. In this interactive case study, learn about Westfield’s claims transformation effort,
including how the effort has improved employee engagement, customer services, and the improvement of processes and systems.
ROB BOWERS, National Claims Leader, Westfield Insurance Company
KERRY WEAVER, Organization Change Management Leader, Westfield Insurance Company
11: 40 am - 12: 30 pm Creating Successful CAT Plans – The Catastrophe/Disaster Management Panel
Failed CAT Plans have long-term consequences, exorbitant costs and create a loss of goodwill. Smart companies create CAT plans that
are scalable, coordinated, properly prepare and empower the adjusters, and adequately serve the policyholders in need. Catastrophes are
unpredictable and always on the horizon, so find out here the most effective ways to respond to them.
TRISHA BRACKEN, Logistics Peril Mapping and Claims Analyst, Catastrophe Claims, Farmers Insurance Group
GREGG GOLSON, Director, Marketing and Strategic Planning, Bracken Engineering
KEVIN HILYARD, Claims Vice President, Nationwide Insurance