CATASTROPHIC WEATHER events are
an unfortunate and persistent part of life.
In fact, if it feels like these catastrophic
events are happening more frequently
than ever before, the data confirms that to
be the case. Findings from a new study in
the journal Nature demonstrate that more
“extreme rain” events can be expected
in the near future, bringing higher risks
of flash flooding resulting in millions of
dollars in damage. (More extreme precipitation in the world’s dry and wet regions,”
Nature, published online Mar. 7, 2016).
How can we expect what’s
If there’s one thing that’s predictable,
it’s the unpredictability of these devastating weather events.
While the health and safety of the
people involved is the number one priority, from an economic standpoint, the
impact upon the government in providing
emergency aid as well as upon insurance carriers processing property claims
can be staggering. As these events can
produce a substantial volume of auto
and property losses, insurance companies are best served by establishing a
reliable network of support services.
For insurance carriers on the front
What does a proper response
lines, it is critical to be prepared for the
unexpected influx of claims. A rapid
response plan and reliable infrastructure
need to be in place for the times when
natural disasters strike. It is the insur-
ance carriers’ responsibility to assist
their customers and their communities in
helping to achieve normalcy as quickly as
possible. This is best achieved by work-
ing with a reliable partner who can and
will assist in the clean up and recovery
efforts from start to finish. With the right
partnerships and responses, the road
to recovery for those affected can be as
streamlined and accelerated as possible.
In three words: planning, resources and
An effective catastrophe (CAT)
response plan requires the ability to
identify required resources and deliver
those resources at the right time with
the right information. Each catastrophic weather event is unique; it can be
difficult to anticipate the effects of
each storm. Therefore, it is critical that
all aspects of the CAT response team
and the CAT plan be flexible and able
to adapt to particular situations.
“This is where companies such as
IAA can provide critical assistance in
CAT recovery and planning efforts.”
IAA is a full spectrum catastrophe ser-
vice supplier that operates on the scene
using company’s resources to recover the
influx of total loss vehicles. The IAA CAT
team has been in the field for almost 40
years, calibrating and optimizing its ca-
tastrophe strategy after each experience.
IAA uses all available resources, including:
• Deployment of its dedicated
nationwide network of towers and
transports dedicated to reach
damaged vehicles quickly;
• The immediate engagement of staff
from its over 170 auction facilities
to effectively expedite processing;
• Organizing call centers;
• Providing vehicle-enhancing services.
IAA also pays advance charges, secures and staffs additional overflow land
for storing vehicles, expedites title transfer processes, creates innovative marketing campaigns designed to advertise
the availability of salvage vehicles to
its global buyer network and, ultimately,
sells those vehicles to maximize returns
for its insurance company clients.
What is the value here?
When confronted with devastating
events, the goal is to expedite and
streamline the process — not only for
the benefit of the partners in recovery,
but also for the impacted communities.
No one will ever be able to control cata-
strophic events, but through careful plan-
ning and effective communications and
execution, it should be possible to reduce
the toll they take on people in their paths
and to assist impacted communities. By
working with the right partner, helping
these communities get back on their feet
as quickly as possible can be a reality
everyone in our industry can achieve.
Visit IAA-Auctions.com/CAT to learn
more about the IAA Catastrophe Ser-
vices Team and our latest recovery ef-
forts in response to Hurricane Matthew.
Planning for the Unpredictable: Recovering
Auto Losses in the Wake of Catastrophic
Events BY KELLY INGERSOLL, DIRECTOR, TRANSPORTATION & CAT LOGISTICS