When Batteries Explode
By Halle Cheeseman, Energy Blues LLC
The average home now has 30+ devices that run on batteries.
How risky are they?
12 Marijuana and Insurance
By Hannah Smith
14 4 Steps to Transforming the
Customer Claims Experience
By Steven Sugg
16 Top 10 Claims Trends that
will Impact 2018
By Bill Brower
38 The Business of Risk
By Ken Brownlee, CPCU
4 ......... Online
6.......... Editor’s Note
7.......... National Report
9.......... Reporter’s Notebook
18........ And the Verdict Is…
24 When Marijuana Collides with
the Claims Industry
By Susan Daniels and Mike Neroda,
Cannabis claims can involve some unique customers and issues.
28 Intent of an Action Determines
By Timothy P. Law and Brian Himmel, Reed Smith
A policyholder who causes bodily injury without considering
the consequences may still be covered.
30 6 Keys to Navigating the Independent
By Kevin Quinley, CPCU, AIC,
Quinley Risk Associates LLC
Defense attorneys owe their main allegiance to policyholders.
Failure to recognize and navigate around this issue can expose
adjusters, insurers and TPAs to bad faith.
32 Who’s Liable for the Property Loss?
By Kevin F. Keeley, Keis George LLP
If a tenant causes property damage, should the landlord’s
35 D&O Liability Trends
By Jane Mandigo, Swiss Reinsurance
Cyber risks, the “Weinstein Effect” and shareholder activism
are new liabilities for organizations.