24 | MARCH 2019 | Claims Magazine | PropertyCasualty360.com
operations. It is important to have relationships and service agreements established ahead of time.
Sound processes and procedures are
designed to enable ordinary actions to
take place during extraordinary times.
People are the most important element
of any catastrophe plan. They are the
ones who must creatively develop a plan
based on specific needs and objectives
and execute the plan when any loss event
or catastrophe occurs. Well-crafted plans
incorporate input from a diverse range of
talents and perspectives. This includes ob-
servations from internal personnel as well
as external service partners. Insurance
companies, agents and brokers; third-
party administrators and loss adjusting
companies; and resource and service
providers offer a broad base of invaluable
experience. Roles and responsibilities of
each of these individuals or organizations
should be clearly defined and agreed upon
before any loss event.
Businesses will find it valuable to put
together an emergency response team.
These are highly respected and motivated
leaders onsite who understand operations and can respond to emergency situations. They should have an integral role
in establishing the catastrophe plan and
ensuring it remains up to date.
In the face of a disaster, the emergency
Planning for the inevitable
response team will be responsible for im-
plementing and overseeing the execution
of the plan. These members should have
access to the catastrophe plan at all times
and their contact information should be
readily available. Communication among
this group is critical and contingency
plans should be made should internet,
mobile phone or telephone services be
disrupted. They are often the individ-
uals responsible for working with loss
adjusters and claims professionals and
oversee recovery and restore operations.
For most businesses, it is not a matter
of if a disaster will strike but when such
an event will occur. Preparation for natural disasters, catastrophes and extreme
weather events are a business’ best defense against the damage these loss events
It is important to have a well-crafted
catastrophe plan that can be easily accessed and executed by an organization’s
emergency response team. Communication and response procedures should
become second nature during a time of
crisis. Businesses should have important
contact information and know-how to
file a claim. It is the response of internal team members and external service
partners that will guide a business during
these dark times and lead the organization back to the road to recovery.
Having a strong insurance program in
place that provides broad coverage and
protection against specific risks and exposures is essential. It is important to know
what protection specific policies will provide and how policies will respond in various situations. Insurance agents and brokers can be valuable during this phase of
the assessment and preparation process.
Similarly, it is important to identify
and establish relationships with quality
service providers prior to a loss event
ever taking place. Pre-arranged service
agreements that provide resources for
remediation, restoration and repair can
be critical at a time when others are competing for limited resources and recovery
solutions. Loss adjusters, property claims
professionals and other service providers
can share valuable insights based on their
prior experience and response.
Why take chances – update or prepare
your catastrophe plan today.
Thomas Simoncic ( tom.simoncic@
sedgwick.com) is president, Property
Americas for Sedgwick.
One way to approach the review and update
of an existing plan…is to think in terms of three
P’s — the plan, the process and the people.