Patricia L. Harman, Editor in chief
I started my conference circuit last month at the NAMIC Claims Conference
in Arizona, and will continue my sojourn to three other conferences before the
end of this month. As I visited with claims professionals from across the country,
I realized just how important it is to attend industry events.
In our technologically advanced society, the benefits of meeting and spending time with colleagues cannot be underestimated. Our industry is constantly
changing – there are new risks to be addressed, new technology to learn, and
new opportunities to pursue. Presentations, plant tours, field trips and other
experiential learning events provide knowledge unavailable elsewhere.
In addition, there is something about face-to-face meetings that cannot be
duplicated in any other venue. Sharing challenges, finding solutions and having
real conversations allows you to establish real relationships.
Our America’s Claims Executive conference this June 24-26 in Las Vegas
will give you the opportunity to meet other colleagues to learn how to manage
claims in an ever-changing environment. Every company must learn how to
handle risks such as cybersecurity, increased automation, artificial intelligence
and fraud. Finding and keeping good talent is another issue carriers must
address as a significant number of knowledgeable adjusters, claims managers,
risk managers and others retire or reduce their work commitments.
We will also take the opportunity recognize excellence in our industry. I invite
you to consider nominating outstanding colleagues for one of our three awards:
• The Claims Luminary of the Year (an individual who has made major
contributions to the industry and is generous in sharing that knowledge
• The Customer Champion Award (a person who consistently goes above
and beyond in the service provided to clients and policyholders, and is
extraordinarily knowledgeable about the claims process); and
• The Trailblazer of the Year Award, which recognizes an insurance claims or
carrier organization that has made significant, contributions to the claims
industry by introducing new products or innovations to improve the claims
process for insurers and/or policyholders.
Nomination deadline is May 1, and you can find the information on the prop-
ertycasualty360.com website under the “more” tab and America’s Claims Event.
Please help us honor the truly exceptional claims professionals in our industry.