Patricia L. Harman, Editor-in-Chief
I recently spent almost a week in San Antonio, Texas, attending RIMS to learn
about the new risks facing insurers and their policyholders. As I walked the
exhibit hall, met with representatives from multiple companies, attended the
education sessions and networked at a wide variety of events, I appreciated the
opportunity to learn from so many different sources.
Many forces are changing and shaping our industry. As business becomes
more global, so do the risks. Speaking with peers who are at the forefront of
some of those changes provides practical insights and a learning opportunity
that only comes from attending an industry conference.
Autonomous cars present many exciting opportunities and will have a definite impact on insurance in the future. Coverage needs will change, as will policy
costs and even how insurance is priced. The advent of smart cities provides a
plethora of changes for municipalities as technology provides solutions to a
range of issues and creates new challenges for them as well.
Cybersecurity will continue to be a priority for businesses because no one
will be immune to this threat. Even individuals will need to practice the same
level of caution they do in their companies because home technology is providing hackers with greater opportunities to access their personal information.
The use of ransomware will continue to increase because it has proven lucrative for hackers.
Education is vital to staying ahead of or knowledgeable about these changes.
For those working in any aspect of claims, the America’s Claims Event in Austin,
Texas, on June 25-27, will provide a unique opportunity for you to learn from
your counterparts in the industry. From insurance technology and fraud, to subrogation, the lessons learned from last year’s disasters and so much more, the
education sessions, networking opportunities and exhibition will provide will
provide the data you need to prepare for the changes to come.
Strategic futurist, Nancy Giordano, will help prepare you for the critical shifts
companies and the workforce must confront to stay relevant in the future. Chris
Malone of Fidelum Partners will provide insights on how to build and sustain
client and employee loyalty in the digital age.
We can’t stop the future from coming, but we can definitely make sure you
are equipped to handle it. I hope to see you in Austin!