as the pitch, speed, clarity and tone. A
change in how quickly a person speaks
should be followed up on further. Buckley said that people who use contractions
are probably being more honest than
those who need to enunciate each individual word to make their point.
Deceptive people will also use phrases
to bolster their story such as:
Denials without words
Not every response has to be verbal. An
interviewee can be evasive or delay an-
swering a question. Repeating the ques-
tion asked is the number one stalling
tactic used. Clearing the throat or taking
a drink of water are other ways to delay
answering to give the subject a chance to
formulate a response.
Sometimes a subject will use a gesture
instead of words. The individual may not
be outright lying, but gesturing allows the
interviewer to draw certain assumptions,
correct;or;not.;Gestures;can;also;be;ten-sion-relieving activities for a subject such
as wringing the hands, scratching one’s
face, stroking or pulling the nose or ear-lobes, or picking invisible lint from a sleeve.
An individual who leans into an interview is probably being truthful. Putting
a hand over the face, averting the eyes,
mumbling or looking uncomfortable
during certain questions may be indicators of deception or areas that deserve
Buckley identified four behaviors that
can be truthful or deceptive: being ner-
vous, fearful, angry and quiet. Establish-
ing a baseline for a subject can make it
easier to determine if different behaviors
are indicative of fraudulent responses.
Truthful people are usually composed,
concerned, cooperative, direct, open and
sincere. Deceptive individuals tend to
be overly anxious or completely uncon-
cerned, defensive, overly polite, evasive,
complaining or guarded. They may either
slouch in a chair or hold their bodies in an
unnaturally rigid or immobile position.
How good an individual’s memory is of
a particular day can also be an indicator
of whether or not the person is telling the
truth. Most people can’t remember what
they did six weeks ago at a certain time
with any specificity unless it was a special
occasion or they committed a crime.
Listening for what isn’t said and how a
person reacts to a specific line of questioning, as well as following your own intuition
can be indicators of what to pursue during
an interview. There isn’t a magic formula
to uncover the truth, but these tips can
help give investigators a head start.
One Claim At A Time,
and that will never change.”
-William “Bubba” Ryan, CEO
“Earning Your Trust
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