Take the privacy lead
Insurers can be proactive when it comes
to protecting electronic data used in fraud
investigations. Steps to take include:
•;Adopting best practices. Insurers should
consider developing best practices and
protocols for privacy. A written frame-
work might cover compiling, storing and
using personal data.
They could clarify insurer privacy practices across all lines and markets. SIU,
claims, under writing and sales are just some
of the departments that must be closely involved in drafting these practices. Privacy
protocols should be approved at the insurer’s highest levels and special investigative
units (SIUs) must be heavily involved.
•;Influencing legislation. The U.S. Con-
gress and all 50 states are considering
updated privacy legislation. Our na-
tion lags behind most other nations in
codified privacy protections, however,
• Develop standards. The anti-fraud
community can work cooperatively
with consumer groups and other lead-
ers to develop consensus on best pri-
vacy practices that preserve legitimate
anti-fraud efforts, while acknowledg-
ing personal privacy rights.
Simply “doing what we’ve always
done” isn’t an option. We have an unparalleled opportunity to help lead privacy into a modern, data-rich era that
benefits the fraud fight and consumers
Dennis Jay (dennisjay@insurancefraud.
org) is the executive director of the
Coalition Against Insurance Fraud.
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